Liqui-Site, Nyack, NY

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Liqui-Site, Nyack, NY

Tag Archives: customer service

Three Audiences that Love a Magento Site

Posted on July 13, 2017

They say that knowing your audience is the key to success. But that can be easier said than done—unless you have the right help. Enter Magento: a commerce platform that helps you become acquainted with and accommodate your eCommerce website’s … Continue reading →

Posted in Conversion, Custom Website Design, Customer Experience, Ecommerce | Tagged custom website design, customer service, ecommerce, magento |

Using Social Media for Customer Service

Posted on April 19, 2013

Social media is increasingly becoming the first place customers go to complain about poor customer service, but the brand representative who responds is typically in Marketing – not the Contact Center. Research indicates that customers still prefer traditional channels far … Continue reading →

Posted in Liqui-Site Designs | Tagged customer service, marketing automation, social media | Leave a comment

The Search for Dissatisfied Customers

Posted on June 20, 2012

Dealing with unhappy — and sometimes angry – customers is likely in any B2C business, however the way in which a company responds to an issue at hand is what can set it apart from the competition. I recently read … Continue reading →

Posted in Liqui-Site Designs | Tagged customer service, online reputation managements | Leave a comment

It’s All About Perspective… Listen To Your Clients!

Posted on April 5, 2011

A new client phoned last week to inquire about something on his demo site – with his brand new website slated to “go live” by month’s end. I was in the middle of fifteen things and the day was more … Continue reading →

Posted in Liqui-Site Designs | Tagged client relationship management, customer service | Leave a comment

Customer Loyalty, Not Customer Satisfaction

Posted on October 4, 2010

Last week, at a women’s business forum in NY, Cindy Solomon presented one of the most engaging talks I’ve ever attended, “The Customer of the Future: The Art of Creating Customer Loyalty”. Solomon is an author and well-known keynote speaker … Continue reading →

Posted in Liqui-Site Designs | Tagged customer service | Leave a comment

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