Celebrate World Backup Day!
Why it’s Critical that Small Businesses Backup their Data March 31st is World Backup Day, an unofficial holiday that seeks to raise awareness for the importance of data and regularly backing it up. Backups can save us time and money … Continue reading
Online Reputation Management: Challenges and Options
Online review sites like Yelp, in addition to community forums, consumer watchdog sites and social media have come to play an increasingly large role in brand reputation. Online complaints present 3 serious challenges to a brand’s reputation. The first is … Continue reading
The Search for Dissatisfied Customers
Dealing with unhappy — and sometimes angry – customers is likely in any B2C business, however the way in which a company responds to an issue at hand is what can set it apart from the competition. I recently read … Continue reading